{"id":13868,"date":"2013-08-05T13:55:59","date_gmt":"2013-08-05T16:55:59","guid":{"rendered":"http:\/\/www.magicwebdesign.com.br\/blog\/?p=13868"},"modified":"2026-01-19T16:27:16","modified_gmt":"2026-01-19T19:27:16","slug":"american-airlines-retira-voos-decolar-com","status":"publish","type":"post","link":"https:\/\/www.redemagic.com\/blog\/tecnologia\/american-airlines-retira-voos-decolar-com\/","title":{"rendered":"American Airlines retira voos da Decolar.com"},"content":{"rendered":"<p>H\u00e1 alguns dias a companhia a\u00e9rea <a href=\"http:\/\/www.aa.com.br\/homePage.do?locale=pt_BR\" target=\"_blank\" rel=\"noopener\"><strong>American Airlines<\/strong><\/a> (AA) decidiu retirar todos os voos dos sites da rede <a href=\"http:\/\/www.decolar.com\/\" target=\"_blank\" rel=\"noopener\"><strong>Decolar.com<\/strong><\/a>, especializada em reservas de <strong>passagens<\/strong> <strong>a\u00e9reas<\/strong> e <strong>hot\u00e9is <\/strong>em 21 pa\u00edses. O motivo apontado pela companhia foi que alguns sites da rede estariam lesando clientes ao cobrar taxas adicionais.<\/p>\n<p>Segundo o <strong>comunicado<\/strong> emitido pela companhia a\u00e9rea, a defini\u00e7\u00e3o de retirar os voos foi tomada ap\u00f3s &#8220;descobrir que a <strong>Decolar.com<\/strong> estava adotando <strong>pr\u00e1ticas desleais<\/strong> e <strong>duvidosas<\/strong> quanto \u00e0s tarifas&#8221;. A <strong>American Airlines<\/strong> n\u00e3o esclareceu exatamente quais pr\u00e1ticas n\u00e3o considera leais, mas frisou que &#8220;os clientes devem receber <strong>informa\u00e7\u00f5es<\/strong> <strong>completas<\/strong> e corretas sobre as <strong>tarifas<\/strong> para tomarem a <strong>melhor decis\u00e3o<\/strong> ao reservar voos&#8221;.<\/p>\n<p><!--more-->No entanto, a\u00a0<strong>Decolar.com<\/strong> se posicionou, declarando que todos os detalhes referentes \u00e0s negocia\u00e7\u00f5es com todos os parceiros, incluindo a pr\u00f3pria <strong>AA<\/strong>, sempre foram apresentados de <strong>forma clara<\/strong> e <strong>transparente <\/strong>e que a decis\u00e3o da retirada dos voos se deve ao fato de que a pr\u00f3pria rede de e-commerce n\u00e3o concordou com uma <strong>solicita\u00e7\u00e3o<\/strong> da companhia a\u00e9rea de publicar apenas o valor da tarifa, sem outras informa\u00e7\u00f5es, como<strong> impostos <\/strong>e<strong> encargos.<\/strong><\/p>\n<p>Para averiguar a situa\u00e7\u00e3o, ambas as empresas foram notificadas pelo <a href=\"http:\/\/www.procon.sp.gov.br\/\" target=\"_blank\" rel=\"noopener\"><strong>Procon<\/strong><\/a>\u00a0na \u00faltima sexta-feira (02) para que expliquem qual \u00e9 a real situa\u00e7\u00e3o, pois o comunicado emitido pela <strong>American Airlines<\/strong> n\u00e3o esclarece todos os fatos. Em rela\u00e7\u00e3o \u00e0 <strong>Decolar.com<\/strong>, o \u00d3rg\u00e3o quer saber exatamente quais s\u00e3o os acr\u00e9scimos descritos no <strong>valor das passagens<\/strong>, identificados como <strong>impostos<\/strong> e <strong>taxas<\/strong>.<\/p>\n<p>Para o <strong>Procon<\/strong>, j\u00e1 que a companhia a\u00e9rea exp\u00f4s a rede de sites, agora detalhes sobre o caso devem ser esclarecidos, pois especula-se que a <strong>American Airlines<\/strong> tenha solicitado aos sites da <strong>Desapegar.com<\/strong>, que atuam na <strong>Argentina<\/strong>, no <strong>Chile<\/strong> e na <strong>Col\u00f4mbia<\/strong>, a retirada da divulga\u00e7\u00e3o da cobran\u00e7a de <strong>taxas<\/strong>, <strong>encargos<\/strong> e <strong>impostos<\/strong> cobrados com as passagens. Como n\u00e3o foi atendida, a companhia a\u00e9rea teria\u00a0optado por suspender as vendas nos sites de todo o grupo, que, no <strong>Brasil<\/strong>, atua desde 1999 e sempre negociou os voos da empresa americana.<\/p>\n<p>Apesar da retirada dos voos da companhia dos sites da Decolar.com, os bilhetes da <strong>American Airlines<\/strong> que j\u00e1 haviam sido comprados por interm\u00e9dio de qualquer site associado continuam v\u00e1lidos, de acordo com a companhia a\u00e9rea. J\u00e1 os clientes que desejarem alterar um bilhete nessa situa\u00e7\u00e3o devem entrar em contato direto com a <a href=\"http:\/\/www.aa.com.br\/i18n\/utility\/contactAA\/contactus.jsp?anchorEvent=false\" target=\"_blank\" rel=\"noopener\"><strong>central de reservas<\/strong><\/a> ou ir at\u00e9 uma<strong> loja especializada<\/strong> no servi\u00e7o.<\/p>\n<p>A crise na <strong>parceria<\/strong> entre a <strong>American Airlines<\/strong> e a <strong>Decolar.com<\/strong> d\u00e1 abertura para reflex\u00f5es a respeito da <strong>confiabilidade<\/strong> n\u00e3o s\u00f3 de sites que intermediam compras de <strong>passagens a\u00e9reas<\/strong> e reserva em <strong>hot\u00e9is<\/strong> como tamb\u00e9m de todos os que possibilitam a <a href=\"https:\/\/www.redemagic.com\/blog\/e-commerce-cresce-no-brasil\/\"><strong>compra on-line<\/strong><\/a>. \u00c9 preciso que o <strong>consumidor<\/strong> esteja sempre atento durante a realiza\u00e7\u00e3o de qualquer tipo de compra pela internet, <strong>pesquisando<\/strong> por <strong><a href=\"https:\/\/www.redemagic.com\/blog\/lista-negra-do-procon\/\">sites<\/a><\/strong> que garantam sempre o melhor servi\u00e7os com os pre\u00e7os mais justos, para que ambos os lados sejam <strong>favorecidos<\/strong> com o com\u00e9rcio.<\/p>\n<p>Para que todos os processos que envolvem uma <strong>compra pela internet<\/strong> sejam realizados com sucesso, s\u00e3o necess\u00e1rias<strong> solu\u00e7\u00f5es customizadas<\/strong> de com\u00e9rcio on-line desenvolvidas para necessidades espec\u00edficas, como as que a <a href=\"https:\/\/www.redemagic.com\/\" target=\"_blank\" rel=\"noopener\"><strong>Magic Web Design<\/strong><\/a> possibilita atrav\u00e9s da plataforma <a href=\"https:\/\/www.redemagic.com\/blog\/venda-a-jato\/\"><strong>Venda a Jato<\/strong><\/a>. Para saber mais preencha o <strong><a href=\"https:\/\/www.redemagic.com\/contato.htm\" target=\"_blank\" rel=\"noopener\">formul\u00e1rio<\/a><\/strong> e solicite um or\u00e7amento voltado para as necessidades do seu <strong>e-commerce<\/strong>.<\/p>\n<p><strong>Veja tamb\u00e9m: <a href=\"https:\/\/www.redemagic.com\/blog\/novas-regras-comercio-eletronico\/\">Novas regras para o com\u00e9rcio eletr\u00f4nico brasileiro<\/a>.<\/strong><\/p>\n<p style=\"text-align: center;\">\u00a0<span style=\"color: #000000;\">&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;-<\/span><\/p>\n<p style=\"text-align: center;\"><em><span style=\"text-align: center; color: #999999;\"><span style=\"color: #000000;\"> Para garantir a seguran\u00e7a no e-commerce, a <strong>Venda a Jato<\/strong>, empresa do grupo <a href=\"http:\/\/www.redemagic.com\/\" target=\"_blank\" rel=\"noopener\">Rede Magic<\/a>, tem mais de seis anos de experi\u00eancia e credibilidade no mercado de vendas on-line e oferece uma <strong><a href=\"https:\/\/www.redemagic.com\/blog\/conheca-a-plataforma-de-e-commerce-venda-a-jato\/\">plataforma pr\u00f3pria para com\u00e9rcio eletr\u00f4nico e lojas virtuais<\/a><\/strong>, com custo acess\u00edvel e suporte t\u00e9cnico de qualidade. Trabalha com as mais seguras formas de pagamento e possibilita ativa\u00e7\u00e3o imediata, com e-commerce r\u00e1pido, f\u00e1cil e seguro. <\/span><\/span><\/em><\/p>\n<p style=\"text-align: center;\"><em><a href=\"http:\/\/www.vendaajato.com\/\" target=\"_blank\" rel=\"noopener\">http:\/\/www.vendaajato.com\/<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>H\u00e1 alguns dias a companhia a\u00e9rea <a href=\"http:\/\/www.aa.com.br\/homePage.do?locale=pt_BR\" target=\"_blank\" rel=\"noopener\"><strong>American Airlines<\/strong><\/a> (AA) decidiu retirar todos os voos dos sites da rede <a href=\"http:\/\/www.decolar.com\/\" target=\"_blank\" rel=\"noopener\"><strong>Decolar.com<\/strong><\/a>, especializada em reservas de <strong>passagens<\/strong> <strong>a\u00e9reas<\/strong> e <strong>hot\u00e9is <\/strong>em 21 pa\u00edses. O motivo apontado pela companhia foi que alguns sites da rede estariam lesando clientes ao cobrar taxas adicionais.<\/p>\n<p>Segundo o <strong>comunicado<\/strong> emitido pela companhia a\u00e9rea, a defini\u00e7\u00e3o de retirar os voos foi tomada ap\u00f3s &#8220;descobrir que a <strong>Decolar.com<\/strong> estava adotando <strong>pr\u00e1ticas desleais<\/strong> e <strong>duvidosas<\/strong> quanto \u00e0s tarifas&#8221;. A <strong>American Airlines<\/strong> n\u00e3o esclareceu exatamente quais pr\u00e1ticas n\u00e3o considera leais, mas frisou que &#8220;os clientes devem receber <strong>informa\u00e7\u00f5es<\/strong> <strong>completas<\/strong> e corretas sobre as <strong>tarifas<\/strong> para tomarem a <strong>melhor decis\u00e3o<\/strong> ao reservar voos&#8221;.<\/p>\n","protected":false},"author":1,"featured_media":13885,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[56,12],"tags":[1962,1107,1963,294,1749,1746,27,1961],"class_list":["post-13868","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-internet","category-tecnologia","tag-american-airlines","tag-compras-on-line","tag-decolar-com","tag-e-commerce","tag-internet-2","tag-magic-web","tag-seguranca","tag-venda-a-jato"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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